Support

Questions, bug reports, or feedback for BusZap or any Smooth Brains app? I'd love to hear from you.

Get in touch

The best way to reach me. I aim to respond within a few days.

tim@smoothbrains.ltd

How to write a great support email

The more detail you include, the faster I can help. Here's what's useful:

  • 🎯

    What you were trying to do

    e.g. "I was trying to add a stop to my favourites"

  • 💥

    What actually happened

    e.g. "The app crashed" or "The arrivals didn't update"

  • 📱

    Your iPhone model

    e.g. iPhone 14 Pro, iPhone SE — found in Settings → General → About

  • 🔢

    Your iOS version

    e.g. iOS 17.3 — found in Settings → General → About

  • 📸

    A screenshot if relevant

    A picture of the problem saves a lot of back-and-forth

Smooth Brains is a one-person studio. I read every message and try to respond promptly, though it may take a few days during busy periods.